What happens to your voice.

Who is responsible.

The data controller is Vocalh, based in Italy. For any question about your data, write to info@vocalh.com.

What data we handle.

Account data: name, email and password (stored encrypted), or your Google sign-in. Business data: name, address, contact details, VAT number, logo and trade, if you add them.

Voice notes and transcripts, the content of your quotes (items, quantities, prices) and the details of your customers that you put in them.

Payment data: our payment provider handles it. We never see or store your card number. Technical data, such as IP address and access logs, to keep the service secure.

Why we handle it.

To give you the service you asked for: account, transcription, quotes, PDFs and support. Legal basis: the contract (Art. 6(1)(b) GDPR).

To handle payments and tax obligations. Legal basis: a legal obligation (Art. 6(1)(c) GDPR).

To protect the service from abuse and improve the quality of quotes, using pseudonymised samples. Legal basis: our legitimate interest (Art. 6(1)(f) GDPR), which you can object to.

To send you marketing emails, only if you agree. Legal basis: your consent (Art. 6(1)(a) GDPR), which you can withdraw in one click.

Your voice, step by step.

Unconfirmed audio never leaves your phone. On the server, the audio is deleted when the quote is ready, or within 24 hours of recording, whichever comes first. Transcripts are kept for 12 months at most.

The draft quote is generated automatically from your voice note. You always check it and decide whether to use it: no decision about you is made by automated means alone.

How long we keep it.

Quotes, PDFs and business data stay while you use the account. If you delete the business, you have 30 days to change your mind; after that they are permanently erased.

Pseudonymised samples are kept for 12 months at most. Data that tax law requires us to keep stays for as long as the law says.

Who receives the data.

We use trusted providers for hosting, database and sign-in, payments, sending emails, voice transcription and automated text processing. They handle data only on our behalf and on our instructions, as data processors.

We don't sell your data or use it for advertising. The current list of providers is available on request at info@vocalh.com.

Where it is held.

The database, payments and emails stay in the European Union. Hosting, transcription and text processing also take place in the United States, under the EU-US Data Privacy Framework (and its UK extension) or the standard contractual clauses approved by the European Commission.

Your customers' data.

When you put your customers' details in a quote, you are the controller of that data. Vocalh processes it on your behalf, as a data processor, only to create and keep your quotes.

Your rights.

You can ask for access, correction, erasure, restriction and portability of your data, and object to processing based on legitimate interest. You can export your data and delete your account from the app's settings; for anything else, write to info@vocalh.com. We reply within one month.

If you think your data is being handled wrongly, you can complain to the Information Commissioner's Office (ico.org.uk).

If this policy changes.

We update it when the service changes. The date of the latest version is at the top; if a change matters, we tell you by email.