The rules for using Vocalh.

Who provides the service, and to whom.

Vocalh is a service based in Italy (info@vocalh.com). It is built for tradespeople, professionals and businesses using it for their work, not for consumers. By creating an account you accept these terms.

Account and business.

You confirm your email before using the app. You enter true details and keep your login safe: what happens in your account is your responsibility.

A user belongs to one business at a time. The business's admin manages members, plan and payments.

You check the quote, and you send it.

Vocalh turns your voice notes into automatically generated draft quotes. A draft can contain mistakes: before you use it, you check items, quantities, prices and taxes.

Vocalh doesn't send quotes to your customers: you share them, from your own apps. The quote is your document and you answer for it to your customer.

Free trial.

The trial lasts 14 days or 5 quotes, whichever comes first, no card. It is available once per business. When it ends you choose a plan; if you don't, the account becomes read-only.

Plans, prices and renewal.

Plans and prices are those on the Pricing page, excluding VAT where it applies. The subscription is monthly or yearly and renews automatically until you cancel it. Payments go through our payment provider.

Moving to a higher plan applies straight away, with the difference charged for the days left. Moving to a lower one applies at renewal. If we change prices, we tell you at least 30 days ahead and the new price applies from your next renewal.

Cancellation and refunds.

You can cancel any time from the billing portal, reached from the app. The subscription stays active until the end of the period you've paid for, then doesn't renew.

Periods already started are not refundable, except where the law says otherwise. If you think you were charged by mistake, write to info@vocalh.com within 30 days: we check it and, if the mistake is ours, we refund you.

If your subscription ends.

The account becomes read-only: you can view, download and export your quotes, but not create or edit them. Choose a plan again to get everything back.

Fair use.

You may not use Vocalh for unlawful content, to access other people's accounts, to get around plan limits or to resell the service. In case of a serious breach or non-payment we may suspend the account, telling you first where possible.

Your content and ours.

Your logo, details and quotes stay yours. You only give us the right to handle them to provide the service. You can export them or ask for them to be deleted, as the privacy page explains.

Vocalh's software, brand and design stay ours.

Availability and liability.

We do our best to keep Vocalh available, but there can be interruptions for maintenance or provider outages. Vocalh is a new service that grows and changes over time.

As far as the law allows, our liability is limited to what you paid in the previous 12 months, and we are not liable for indirect losses, such as lost profits or lost jobs. This does not limit liability for fraud or gross negligence.

Changes to these terms.

We may update these terms. If a change matters, we tell you by email at least 15 days ahead; if you don't accept it, you can cancel before it takes effect.

Governing law and courts.

These terms are governed by Italian law. The courts of the place where the provider resides have exclusive jurisdiction over any dispute.